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Providers and data recipients

Transparency includes the companies that help us operate.

This registry explains which infrastructure and payment providers support Ackaia products, where they apply, what information they may process, and the limits of their access.

Declared providers
5
Provider categories
2
Registry last reviewed
Registry version
v1.1.0

Filter by operational region

5
InfrastructureActive

Amazon Web Services (AWS)

Cloud infrastructure and object storage used to operate supported Ackaia services.

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Applies to
Used for CipherDrive service infrastructure in supported operational regions.
Products
CipherDrive™
Operational regions
US · United StatesBR · BrazilPT · Portugal
Provider visibility

May process encrypted objects and operational metadata. CipherDrive file content is encrypted before upload, and client-side decryption keys are not provided to AWS.

Purpose

Provide service infrastructure, protected object storage, availability, and supporting operational capabilities.

Role and responsibility

Processor

Acts as an infrastructure processor for the services and configurations selected by Ackaia.

Data categories involved

  • Encrypted service objects
  • Account and operational metadata
  • Security, reliability, and audit records

Safeguards

  • Contractual data-processing commitments
  • Encryption in transit and at rest
  • Restricted and auditable administrative access
Processing and storage
Processing and storage locations depend on the product configuration and the operational region described in the relevant product profile.
International processing
International processing may occur when required to provide the configured service, subject to applicable contractual and transfer safeguards.
InfrastructureActive

Equinix

Colocation facilities used to house Ackaia-operated servers in the United States.

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Applies to
Used for selected CipherDrive infrastructure operated by Ackaia in the United States.
Products
CipherDrive™
Operational regions
US · United States
Provider visibility

Does not have routine logical or application access to data on Ackaia-operated equipment and is not provided with CipherDrive client-side decryption keys. Physical access is limited to authorized facility and hardware operations.

Purpose

Provide secured data-center space, power, cooling, connectivity, and physical protection for Ackaia-operated hardware.

Role and responsibility

Physical infrastructure provider

Acts as a physical infrastructure and colocation provider. Ackaia retains control of the servers, operating environment, and logical access.

Data categories involved

  • Encrypted service data stored on Ackaia-operated servers
  • Account and operational metadata stored on those servers
  • Facility-access and hardware-service records

Safeguards

  • Layered physical access controls and monitored facilities
  • Ackaia-controlled logical access and encryption
  • Authorized and auditable physical interventions
Processing and storage
The applicable Ackaia-operated servers are housed in Equinix facilities in the United States.
International processing
This entry describes United States colocation. Any Ackaia-authorized remote administration remains subject to the product's regional safeguards and access controls.
InfrastructureActive

OVHcloud

Server infrastructure used to operate selected Ackaia workloads in Europe.

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Applies to
Used for selected CipherDrive infrastructure serving the Portugal operational region from Europe.
Products
CipherDrive™
Operational regions
PT · Portugal
Provider visibility

May host encrypted service data and operational metadata on Ackaia-configured servers. OVHcloud is not provided with CipherDrive client-side decryption keys.

Purpose

Provide server capacity, network connectivity, availability, and supporting infrastructure for selected European workloads.

Role and responsibility

Processor

Acts as an infrastructure processor for server services configured and administered by Ackaia.

Data categories involved

  • Encrypted service data
  • Account and operational metadata
  • Security, reliability, and audit records

Safeguards

  • Contractual data-processing and transfer commitments
  • Encryption in transit and at rest
  • Restricted and auditable Ackaia administrative access
Processing and storage
The applicable servers are located in Europe. The exact data-center selection follows Ackaia's service configuration.
International processing
Remote support or related processing outside the hosting location may occur when necessary, subject to applicable contractual and transfer safeguards.
PaymentsActive

Stripe

Payment and subscription processing for CipherDrive customers outside Brazil.

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Applies to
Primary payment route for CipherDrive customers outside Brazil, including the United States and Portugal.
Products
CipherDrive™
Operational regions
US · United StatesPT · Portugal
Provider visibility

Receives payment and transaction information needed to complete and protect the purchase. It has no access to CipherDrive file content or client-side encryption keys.

Purpose

Process payments, maintain subscription status, support billing records, and prevent payment fraud.

Role and responsibility

Processor + independent roles

Processes payment data for Ackaia and may act independently where required for fraud prevention, financial-network rules, or legal obligations.

Data categories involved

  • Billing name, email, country, and address when required
  • Plan, amount, currency, and transaction identifiers
  • Payment-method and fraud-prevention signals

Safeguards

  • Payment-industry security controls
  • Contractual data-processing and transfer terms
  • Tokenization and limited payment metadata returned to Ackaia
Processing and storage
Stripe may process payment data through its entities, financial partners, and service providers in multiple countries.
International processing
Cross-border transfers may occur using the transfer mechanisms and contractual safeguards described by Stripe.
PaymentsActive

Appmax

Payment and subscription processing for CipherDrive customers in Brazil.

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Applies to
Primary payment route for CipherDrive customers in Brazil.
Products
CipherDrive™
Operational regions
BR · Brazil
Provider visibility

Receives payment and transaction information needed to complete and protect the purchase. It has no access to CipherDrive file content or client-side encryption keys.

Purpose

Process payments in Brazil, maintain transaction and subscription status, and prevent payment fraud.

Role and responsibility

Processor + independent roles

Processes payment data for Ackaia and may act independently where required for fraud prevention, financial regulation, or legal obligations.

Data categories involved

  • Billing name, email, document, phone, and address when required
  • Plan, amount, payment status, and transaction identifiers
  • Tokenized or truncated payment data and fraud-prevention signals

Safeguards

  • Payment and anti-fraud security controls
  • Tokenized or truncated payment information
  • Contractual and legally required retention controls
Processing and storage
The primary payment route is in Brazil. Supporting financial participants and service providers may process data as described by Appmax.
International processing
Any international processing by supporting providers is subject to applicable legal and contractual requirements.